Stripe Connect Dashboard

As a CoinDuffle dealer, your Stripe Connect account gives you access to Stripe's full dashboard for managing your financial data. This guide helps you navigate the dashboard and find the information you need.

Accessing Your Stripe Dashboard

From CoinDuffle

1. Navigate to Seller Dashboard → Payouts
2. Click View Stripe Dashboard or Manage in Stripe
3. You'll be redirected to your Stripe Express dashboard

Direct Access

You can also access your Stripe dashboard directly at:

• dashboard.stripe.com — Sign in with your Stripe credentials

If you set up Stripe Connect through CoinDuffle's onboarding flow, you have a Stripe Express account. You can access a streamlined dashboard through the links provided in your CoinDuffle seller dashboard.

Dashboard Overview

Your Stripe dashboard provides a financial overview of your CoinDuffle selling activity:

Balance

Your current Stripe balance shows:

• Available balance — Funds that can be paid out to your bank account
• Pending balance — Funds that are in the holding period and not yet available
• Total balance — Available + Pending

Recent Activity

A chronological list of recent financial events:

• Payments received from sales
• Payouts to your bank account
• Refunds processed
• Fees charged

Key Sections

Payments

The Payments section shows every transaction processed through your account:

• Payment amount — The gross amount charged to the buyer
• Fee — Processing fee deducted
• Net — Amount credited to your balance
• Status — Succeeded, pending, failed, or refunded
• Date — When the payment was processed
• Customer — Buyer information

You can click on any payment to see full details including:

• Card type and last 4 digits
• Buyer's billing address
• Risk assessment score
• Complete fee breakdown
• Related refunds (if any)

Payouts

The Payouts section tracks money transferred to your bank account:

• Payout amount — The amount sent to your bank
• Date initiated — When CoinDuffle/Stripe initiated the transfer
• Expected arrival — When funds should arrive at your bank
• Status — Pending, in transit, paid, or failed
• Bank account — The last 4 digits of the destination account

Click on a payout to see which payments were included.

Balance

A detailed view of your balance history showing:

• Running balance over time
• Individual debits and credits
• Fee deductions
• Payout transfers
• Refund deductions

Reading Your Transaction History

Payment Types You'll See

Charges — Buyer payments for your products. These add to your balance.

Refunds — Money returned to buyers. These subtract from your balance.

Payouts — Transfers from Stripe to your bank account. These subtract from your Stripe balance (but add to your bank balance).

Fees — Stripe processing fees deducted from each payment.

Adjustments — Rare corrections or dispute-related changes.

Understanding Fee Breakdowns

For each payment, you can see:

• Stripe processing fee — The standard card processing fee (2.9% + $0.30)
• Net amount — What's credited to your balance after the processing fee

Managing Your Bank Account

Viewing Connected Bank Accounts

In your Stripe dashboard under Settings → Bank accounts and scheduling:

• See your currently connected bank account
• View the routing number and last 4 digits of the account number

Updating Your Bank Account

To change where your payouts are deposited:

1. Go to Settings → Bank accounts in Stripe
2. Click Add bank account
3. Enter the new bank's routing and account numbers
4. Set the new account as your default payout destination
5. Optionally remove the old bank account

Changes take effect for the next scheduled payout.

Instant Payouts

Depending on your account status and bank, you may have access to Stripe's Instant Payouts feature:

• Funds arrive in minutes instead of days
• Available for eligible debit cards
• A small fee applies for instant transfers
• Check your Stripe dashboard to see if this option is available

Tax Documentation

1099-K Forms

Stripe issues 1099-K tax forms for sellers who meet IRS reporting thresholds:

• The form reports your gross payment volume
• Available in January for the previous tax year
• Accessible in your Stripe dashboard under Documents → Tax forms

Downloading Tax Documents

1. Go to Documents in your Stripe dashboard
2. Select Tax forms
3. Download your 1099-K for the applicable tax year
4. Provide this to your accountant or use it for tax filing

Security

Protecting Your Stripe Account

• Enable two-factor authentication — Add an extra layer of security to your Stripe login
• Use a strong, unique password — Different from your CoinDuffle password
• Monitor for unauthorized activity — Review your transaction history regularly
• Keep your email secure — Your Stripe account recovery goes through your email

Suspicious Activity

If you notice unauthorized transactions or suspicious activity:

1. Change your Stripe password immediately
2. Contact Stripe support
3. Notify CoinDuffle support
4. Review all recent transactions and payouts

Frequently Asked Questions

Why is my balance different from my CoinDuffle revenue?

Your Stripe balance reflects processed payments minus Stripe processing fees and payouts. Your CoinDuffle revenue dashboard may show gross revenue before processing fees. They should reconcile when you account for processing fees and payout timing.

Can I see which CoinDuffle order a Stripe payment is for?

Yes. Each Stripe payment includes metadata with the CoinDuffle order number. Click on the payment to see the details.

Why was my payout less than expected?

Payouts reflect your available balance minus any holds, disputes, or pending refunds. Check your balance history for a detailed breakdown.

Can I request a manual payout?

Payouts are processed automatically on your configured schedule. You cannot trigger a manual payout through CoinDuffle, but Instant Payouts (if available) can expedite individual transfers.

What if a payout fails?

Failed payouts are usually caused by incorrect bank account details. Stripe will retry the payout and notify you. Update your bank details if needed and the failed amount will be included in your next payout.